. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Select Control wi-fi access for your devices to manage your screen time online . I have found a temporary solution to this by removing the tick that bars media streaming, I can still then have parental controls enabled; however, I don't want to enable all media streaming but just media streaming for the Firestick. 3. Virgin pinned the blame on its engineers. 30. Worth noting that via the TV I never have a problem. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist. Just go back to using your old home hub, if it does everything you want it to. Broadband. It is quite easy to do, log in to your BT account and select your products, the HALO should show up. BT Home Hub 5. With Bluetooth, Wi-Fi, and Zigbee, the Amazon Echo (4th generation) is the best smart home hub for most people. To turn off parental controls and allow 18+ rated websites, you'll need to verify that you're over 18 by entering credit card details. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. No reposnse since then. However, since BT Parental Controls are designed to block or allow whole websites, you may find that adult-focused streaming services are blocked, while some services such as Netflix may be allowed since they offer age-appropriate content for children to watch as well. (Make sure you’re connected to your home network. We upgraded from a BT hub 5 to a BT smart hub 6 and since then the parental controls don't seem to be working, not sure it this is just a coincidence. I've successfully been using groups on the My BT app to control all the devices in my house, as different age kids go to bed at different times. Sort it out BT this is not responsible behaviour in a lockdown. Next, click on 'Advanced. The BT infrastructure will not allow OpenDNS to be used even after I've set MyBT to have no restrictions. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. Getting your T8 Mini set up at first use. 65% of young people aged 11-16 are in favour of the. For some On Demand programmes, you may need to enter your payment PIN to confirm payment before watching. This is infuriating me and it's a real flaw in the soft. Please give that ago and let me know how you get on. The tool is quick and easy to set up and simple to manage. Revealed: 7 in 10 teens want parents to set filters to protect them online. BT Home Hub 3, Hub 4 and Hub 5. Smart Hub 2's new addition will make parents feel like online gods. . 3. How do I manage BT parental controls? Here’s how: Log in to My BT with your BT ID. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. Click on it and you will see a link to the parental control. Protect your BT Home Hub. I have parental controls turned on for media streaming which I assume is causing the problem. I have had other routers in the past that allow me to do this but HH5 does. Shame it can’t handle tagged Vlans so you could restrict the limit on one while the other Vlans use separate credentials. I The hub manager settings and MYBT settings are all correct and the settings do not work. Hello I have spent considerable time trying to get my BT parental controls to work, reading the BT website FAQs and have spent an hour talking to BT 150 about this issue. Scroll down to the ‘My Extras’ section and click Personalise your settings in the ‘Parental Controls’ panel. BT Virus Protect works on compatible PC/MACs. Getting your T8 Mini set up at first use. Go to MyBT and log in using your BT ID and Password. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. You can change it at any time. Once you’ve clicked on the device, the following screen should appear. It’s easy to manage your account online with My BT. Here’s how you can set up a passkey for all purchases. So, parental controls haven't worked since upgraded from copper to fibre and got a new Smart hub. this is driving me and my family mad, as each time we do reboot it, the message comes up about setting up our Home hub and Parental Controls. BT Home Hub Parental Controls causing Script Errors. BT Virus Protect works on compatible PC/MACs. We’re busy sorting your broadband We’ll tell you when your broadband’s up and running so you can reconnect your devices to your Home Hub. Plug the power cable into the back of your hub. Full fibre broadband delivers much faster speeds that are more reliable than copper networks, meaning that you can receive much faster download and upload speeds with Fibrus full fibre broadband. We’ll be ready to activate it. Non worked and the advisor raised a report promising a solution within 72 hours. To find out how to use it, just click on the dropdown for your Hub. 24 month contract. Setting up. Thus, I did so and resultantly, I then enabled my parental controls to manage the settings, it said to wait as in the next 24 hours it would enable. A gamer's hub. Bills & Packages; BT Groups. Aura Parental Control — Unlimited Kids and Devices With 14-Day Free Trial. To turn it on, log in or sign up to My BT, scroll down to "My Extras" and select Turn On on the BT Web Protect panel. Hi I have a BT Home Hub 5a running OpenWRT 19. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. BT also offer the following functionality:1. 02. So if anyone has a more elegant solution then please let me know. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. Parental controls not working. Home > Broadband > Guide > BT Parental Controls guide BT Parental Controls guide. Manage your passwords with Norton Password Manager. It works by looking at the main purpose of the site. Enter 192. There doesn't seem to be any way to set parental controls at all. 4. Payment by Direct Debit. Includes a BT Home Hub (unless BT has already provided you with one). . BT BT include parental controls within their broadband package. Email; Billing. This will open the Hub Manager. Community; Community;. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Parents be aware that the latest firmware update has removed the ability to manage access control in Home Hub 2. " If your child has an email address, enter it. The latest firmware for the SmartHub 2 is: v0. In addition I have cleared my browser cache, flushed DNS, checked DNS is being handled by the hub, restarted hub, turned controls off and on. Unless of course you have the extra BT Complete Wif black disc, as. We’re busy sorting your broadband We’ll tell you when your broadband’s up and running so you can reconnect your devices to your Home Hub. Two-thirds of children think parental controls are a ‘good idea’ and help protect them from. Set Access control feature enable to ‘yes’. It has two WAN ports – one is an RJ11 port for the built-in ADSL. How to reboot your Hub > If this still. You cannot do anything on the BT Home hubs. Configure your home hub to not do DHCP on your network anymore. . You can change it at any time. Parents should be aware that devices using a data connection such as 3G or 4G won't be protected. Includes a BT Home Hub (unless BT has already provided you with one). BT Parental Controls assess each site that is accessed on your home connection. Check the instructions that came with your router for how to do. The only solution I can find is to forget the wifi. They worked fine until we moved house and were provided with a new hub. 99. Put the box into the original mailing bag and seal with the sealing strip. For new box owners on BT Broadband usi. 4 October 2015 at 9:07PM edited 4 October 2015 at 9:30PM in Techie Stuff. Remember that parental control settings are only one part of online safety. Or so the hype and reviews intimated. Works when using your BT ID on UK BT Wi-fi hotspots. . Sign In to BT Community. Tap Activate Parental Controls. Re: Parental Controls. The default PIN is 1234. This means no unauthorised devices can access your wireless network. Head into the Restrictions option in Settings. Payment by Direct Debit. Go to the URL of a proxy site. You might be asked to make a £1 payment. 31K subscribers. Scroll down. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. Month 4 from £32. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. 1. 3. 168. Getting your T8 Mini set up at first use. Thanks for that Ryan. 07. Go to solution. Going to "Manage your extras". Sky Broadband Shield is a set of tools designed to help make the internet a safer place for your whole family at no extra cost: Includes advanced protection that helps to prevent you accessing viruses, phishing or malware-infected sites. I spent a lot of money of a TP Link set up, seeing it was a reliable and good value package (3 x M5s). In our 30m test, 802. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection. Sadly he has found out that by simply turning the smart hub off and on disables the parental controls giving full access. Bills & Packages; Sign In Forum HelpIt's a FREE service for all broadband customers that lets you filter the sites and content you don't want your family to see. BT Smart hub 2 parental controls. Okay, so in the last few days if i try to access certain site, I get a blue screen telling me I can't because the account holder has enabled a light filter on parental controls. Once you save the change it can take up to half an hour for BT connect to your. When the light on the front turns green, your hub is on. Use your parental control PIN to control access to programmes with an age rating. Type 192. Payment by Direct Debit. Compatible line required otherwise £49. 07:00 - 07:30, 3:30 - 4:30, 7:30 - 8:30) I have moved to Sky and was surprised that. BT Parental Controls is a network based solution which means that all devices connected to your BT Broadband will have the same level of protection applied. Getting your T8/T8-S set up at first use. BT Home Hub Parental Controls causing Script Errors The BT Home Hub cause a few issues, which can be easily fixed with a few simple steps seen in the video below. Mumsnet Logo. This Mini Hub’s yours to keep Keep it somewhere safe. Home Broadband. Compatible line required otherwise £49. Have a new hub coming so once recieved, will start from scra. Hi MysteryMan Whilst the Guest Wi-Fi does block anything illegal, it would not necessarily block what is deemed unsuitable. Download Link - Direct Download, Instant Download. 1 254, as BT chap suggested). There are two types of controls: BT Broadband and BT Wi-fi use BT Parental controls. Trouble is, I can't see. . If you need your Mini Hub in the future, contact us. Hi, I'm unable to get these to work on my account. You’ll be asked if you want to Activate Parental Controls, select OK. This will give you access to the BT Home Hub’s settings screen. Tap. TP-Link Deco M9 Plus Whole Home Mesh Wi-Fi with Built-in Smart Home Hub, Up to 4500 sq ft Coverage, Works with Amazon Echo/Alexa, Wi-Fi Booster, Antivirus and Parental Controls, Pack of 2. After you have done that, then restart the home hub so you get a different public IP address. BT Parental Controls assess each site that is accessed on your home connection. Go to solution. 0 Ratings. Advanced parental controls: Creating and managing separate Wi-Fi networks has limitations around number of networks and channel management when using the default BT equipment and home network app. Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off. To turn off or remove your Virgin Media Parental Control, do the following: Log in to your Virgin Media account. Welcome BT Smart Hub user guide 3732 BT Smart Hub-A User Guide-SI v6 [2]. 168. You should be able to do this with certain 3rd party routers however, but not on the Business routers. My trying to setup parental controls to limit my kids computer & phone usage. 16. What is the Guest Access feature? The Guest Access feature is a way for guests in your home to use your internet connection without having access to your other computers or. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Page 6 With BT TV, there’s something for everyone, including complete Library With BT TV, you can add bolt ons to. 1 into your browser and enter the password printed on the bottom of your Hub when prompted. To use this, you need a supporting device or a BT Dual- band Dongle, which works with. . BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist. BT Parental Controls allow you to restrict certain types of websites on. Only 5% of new BT customers signed up, 8% opted in for Sky and 4% for Virgin Media. Comes with Safe Search. As an example of what it's blocking, is one. The Parental Controls feature allows you to manage internet usage by blocking access per device, blocking specific sites per device, and by setting a schedule for a device. There is obviously a software problem with the access controls on the new hub which has also been reported on other threads on the forum. That’s why we include BT Parental Controls free with all our broadband packages. No reposnse since then. When using Netflix I keep getting errors and am unable to connect. . BT could provide firmware update to Smart Hub which could allow management of applications, browsers etc at per client (each device connected to hub) level for Parental Control type situations. BT Home Hub Parental Controls causing Script Errors Setting up a Kids Profile for DroiX® How to use Quick Support. They were working fine before. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. This Mini Hub’s yours to keep Keep it somewhere safe. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. Follow these simple steps to permanently remove BT Parental Controls. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. Hi @johnsoka welcome to the forum and thanks for posting. 254 in a web browser to open BT Hub Manager. I have a brand new Smart Hub2 received this month after moving house. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. 99 Check price. Open a search engine of your choosing. They offer the broadest level of security and control since these settings will apply to all devices connected to your home wifi. The Deco X60 roughly doubles the speed of the regular BT Whole Home Wi-Fi in medium-range tests but lags behind our current favourite 802. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Receive personalised resources and advice for your family that keep you up-to-date as your children grow. The best wireless router for most people: Asus RT-AX82U. I am trying to override a blocked site but BT. Parental controls wont turn off. Maybe change the password, adjust the parental controls or switch off the hugely irritating Smart Setup. Unfortunately there is no way of setting it up those controls on a Business Hub. Customise settings. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. BT sent me a new hub to attempt to resolve this. Set Access control feature enable to ‘yes’. The message will offer a choice on whether or not you would like to activate Parental Controls. Please try after 15 minutes. After that, click onManage services. The default PIN is 1234. 99 connection charge may apply. You will be activated with the 'light' filter setting. A site is being blocked incorrectly by BT Parental Controls. If you’ve not changed this, you should find it printed on a card mounted on the back of your router. BT Parental Controls. Broadband & mobile networks. 2. Just log in to. Re: Parental Controls / Custom Filters OFF Everything still blocked : (. indd 1 06/06/2017 08:54. ive recently upgraded my Bt tv package to include the now tv channels since then the content is great but I keep getting asked for my parental control pin. (e. I have tried changing the RJ45. Just press the Home (or YouView) button and choose Settings > Parental Controls > Restrict Rated Programmes. Logged back in and it's still deleted. First flush any old invalid DNS entries. Norton Family. TV parental controls . Guest networking, parental controls, and other notable features Speed and reliability are obviously the most essential elements for a good Wi-Fi experience, but Nest Wifi isn’t without its extras. BT Parental Controls are the company's way of complying with the UK government's wish that all sites featuring adult content, including pornography, be filtered. Once activated, all devices connected to your BT Home Hub will have content filtered to your set filter level. They usually come with several features to reduce the risk of children discovering potentially harmful content. Next, select the first device that you want to control and choose the days and times for which you want. . It helps to protect young people from adult content. The more savvy visitors have worked through this, but to avoid anticipated stress when the main holiday season starts. Then select Modem Mode > Enable Modem Mode > Apply Changes. Just follow these steps: Log in to My BT with your BT ID. 0 Ratings. Short of locking away the hub and socket. Home network (24 pages) Switch BT Home Hub Quick Start Manual. You can keep tabs on your bills and usage, manage your parental controls, get great offers and much more. Choose apps to restrict. But it only works on Wf-Fi it Blocks websites on my ipad smartphone and Xbox One but not my WWindows 10 PC. My only criticism is the 5G signal gets weaker about 12 to 15 feet away which is the nature of the beast. Includes a BT Home Hub (unless BT has already provided you with one). Set up Smart Hybrid Connect. I receive emails saying they are ac. Visitors to our holiday home (Infinity/HH4) have suddenly started reporting seeing a Pop-Up when connecting a new device to the Homehub4 asking whether they want Parental Controls. With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. 1. It's really easy to set up BT Web Protect. You can find the step you need to follow here - BT Parental Controls. BT not taking their responsibilities seriously when it comes to parental controls. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. The parental controls have not worked since it was connected. You have been temporarily locked out. Key points. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. To find out how to use it, just click on the dropdown for your Hub. Time to put it to the test. . The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection. Press then go to (Settings) at the top right ofHi all. Parental Controls on BT Home Hub. 168. My online account says it's activ. . Peel off and apply the pre-paid returns label on top of the original mailing bag label. Hello, Currently my BT router blocks access to various miscellaneous sites even though parental control is off. Broadband parental controls help you protect your children against inappropriate websites. One of the easiest ways a child can bypass your parental controls, whether it be on Windows 11/10 or other platforms, is by taking full advantage of a free VPN. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. BT. . 30?BT BT include parental controls within their broadband package. There doesn't seem to be any way to set parental controls at all. indd 1 06/06/2017 08:53. It looks essentially the same and is easy to plug in, but the router has a number of internal. 08304-BT There’s no way to force the hub to update, but it should happen automatically at some point. The only option is the BT Parental controls, but they only work if devices are using BTs DNS servers. Welcome to the community! EE provides all Home Broadband users with a subscription to Norton Family. 3. Scroll down to BT Web Protect and click Setup BT Web Protect. If it still does not disable, and you have also disabled BT Protect, if it was active, then I would take up @RobbieMac offer of help. BT Virus Protect works on compatible PC/MACs. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks agoI have enabled parentel controls and blocked Media Streaming from the options etc, You Tube site and some others won't work when i have done this, but he seem's to still be able to access other sites to watch movies on!!! Please Help? Is there anything I can do to delete his computer via WIFI fr. . 2. If your router has a different parental controls interface, please refer to How to configure Parental Controls on the Wi-Fi Routers (case 1)? For example, I want to keep my kids away from dangerous websites like gamble or porn sites, restrict internet access to 2 hours every day and block internet access during bedtime (10 PM to 7 AM). Sorry you can't get the Parental Controls to work. Learn about online safety. Hi, I am new to forums but thought I would give it a go as I am now getting desperate for a resolution. Coverage, 2 Gigabit Ports per unit, WiFi Router and Extender Replacement, Works with Alexa, Parental Controls, 2 - pack. If youParental control and payment PINs Take control over what your kids stumble across (and rent!) by setting up parental controls. . Sites are categorised according to the primary purpose of the site, not each of the individual pages. For example can you set different access times for Mon-Fri and Sat-Sun (a bit like the homework time setting in BT Parental Controls but for each individual device)? TIA. Before running your T8 Mini for the first time, it would be helpful to have a quick look at this video as it shows the first run setup and how to access the settings to set up your network. 0. BT Parental Controls. Check BT Broadband status. Energized. . You can change it to off (or medium or strict) It comes set to medium so some websites are not available. Hi, I was wondering if anybody could advise me on alternatives routers I can use with my service other than the Bt smart hub 2? The reason behind me wanting to use a different router is for better parental controls, the parental controls don’t really work for me right now 😐 as soon as the devices go off a new ip address is issued and my son is. . Includes a BT Home Hub (unless BT has already provided you with one). The BT Home Hub is one of the most popular and up-to-date devices available on the market. Parental Controls set-up tutorial for BT Internet Connections. test sites are blocked on PC, but access is allowed via mobile devices. . Find ‘Manage your extras’ towards the bottom of the page. . If you have full fibre FTTP, you simply need a router. Get 3 months free broadband. It's quick and it's free! It's really easy to set up BT Web Protect. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. . Pack your Mini Hub with all cables and instructions into the original box. If you need your Mini Hub in the future, contact us. As long as you restarted the home hub 5 afterwards, you should get a clean IP address. 1. . BT Parental Controls. Web Protect. 3. ive checked settings and parental controls is disabled. Just change the BTID password and that will stop access to BT WIFI. Simply follow the steps below. Hi Trendy. They are showing as "Active" and have set up a custom filter as well as blocking a specific URL for testing. Broadband. Parental controls leave search sites such as Google and Bing accessible. Business hub - need to install parental controls as kids on internet for schoolwork. In the meantime, as a BT Halo customer you can keep connected with this Mini Hub. 07. To phone EE: Dial Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & Home Phone. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. Parents can see their child’s search terms 20 and viewed videos 8, monitor for age-appropriate content, set screen limits, and more. They worked fine until we moved house and were provided with a new hub. If the MAC address is changed, then there would be no connection. BT Security & Parental ControlsI've recently started using a Hub 4. TP-Link Deco M5 review: What you need to know. They definitely worked back then. Hi @gooleys thanks for getting back to me, I've seen this happen before and we'll need to raise a case to get the parental controls system updated with your new broadband details. . Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. When i log ontoFolks, Just joined BT and am disappointed by the Parental Controls. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. 12. Protects all devices (computers, laptops, tablets, iPads, mobile devices. That was around a week ago, and it still. BT Parental Controls help keep your children safe online. Before running your T8 Mini for the first time, it would be helpful to have a quick look at this video as it shows the first run setup and how to access the settings to set up your network. Internet Matters supports parents and professionals with comprehensive resources and expert guidance to help them navigate the ever-changing world of child internet safety. Also don’t know which part of the restrictions, I just deactivated it completely. 2. Our bt parental control has never worked since we moved home (fine at old address). Connect the BT 4G Home Hub to your computer via a cable or Wi-FiThe new Wi-Fi Controls, which can be managed via the MyBT app or via the account settings on a browser, come as standard, for free, on the Smart Hub 2 and give parents or guardians greater control. g. As these typically have to be set manually, you’ll find a comprehensive list of parental control guides that we’ve created to make this process easier to follow with our step by step videos and visual. Enter your BT hub admin password. We know that children, particularly. Ft. . Change the Wi-Fi channel. When I look in the MyBT App > More > Your wi-fi network, I can see both my Hub and Disc listed, along with an option to setup a new disc and Manage your wi-fi settings. Before running your T8 Mini for the first time, it would be helpful to have a quick look at this video as it shows the first run setup and how to access the settings to set up your network. Broadband. Scroll to Parental Controls.